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Unable to install, Run or Update Malwarebytes on an infected computer

Article ID: 31405
Last Reviewed: 5/3/2010 10:32:00 AM

Description

After being infected with a virus you are not able to run, install or update Malwarebytes.

Resolution

- Download Malwarebytes to an external drive or directly to your desktop
- Rename the mbaum.exe to "somethingelse".exe , example: iurn45ho.exe and run it
- Run through setup as normal, from the desktop.

After setup is complete, try running the software as normal. If nothing happens:

- Navigate to the folder "C:\Program Files\Malwarebytes' Anti-Malware" and create a copy of the "mbam.exe" file and rename it to "somethinelse".exe"and double-click to run it.

Run it. The software should run fine. If you cannot update the software because a virus is blocking internet connection, restart in "Safe mode with networking" by hitting the F8 key during boot up

Run the file again, you should now be able to update.

Keywords:

Upadate Malwarebytes mbaum.exe to unable to run malwarebytes

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